I want to collect my order myself.
No Problem! Select the 'Collect from Warehouse' option on checkout and Contact Us to Schedule an Appointment to collect your order. We are open Mondays - Fridays from 09:00 - 15:30.
Pickup location: Plot 105, Cobra Road, Kameelfontein, Pretoria, Gauteng, 0039.
Kindly take note there is a distance of approximately 4.5 km dirt road to travel to get to our Warehouse.
How is the shipping rate calculated for my order?
When a customer adds a product to their cart, the shipping cost is calculated based on the entered information which includes length, width and height. In most cases, the courier bases the calculations on the item’s volumetric weight which is used instead of its actual weight as the product is more bulky due to some features and takes up more space during transport.
Why do some items need to be assembled?
We dismantle the elements on some of our products as this makes your shipping amount less by means of flat-packing. It is easily re-assembled with the necessary pre-drilled holes in place including the materials needed to fasten it.
How Do I care for the Timber products purchased from Horsejumps SA?
Care Instructions
Wood is a natural product that expands and contracts due to the humidity and temperature of its environment. Because of this natural expansion and contraction movement in solid wood furniture, cracks may naturally appear as the wood ages with time which is normal. To prolong the life of your timber piece apply a product like Timber Life, Woodoc, or Nova once a year.
How Do I clean Timber products purchased from Horsejumps SA?
Cleaning Instructions
- Dust as needed
- Simply wipe with a damp cloth
- It is not necessary to use furniture wax or oil
- Do not use detergents and avoid alcohol, acid, bleach or ammonia-based cleaning products
