Refund Policy
Horse Jumps SA Refund Policy
This is the refund policy of Horse Jumps SA, an online Horse jumps, fillers and garden equipment store. If you are unhappy with your order and would like to return your purchase, we will gladly accept the return of unused products in their original packaging within 7 days. Once we receive the returned items Horse Jumps Sa will inspect the items and give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order) if the following conditions are met;
- unused,
- in the original packaging,
- and in the condition it was received
Please allow 1-2 weeks for your return to be processed. We will send you a proof of payment via email once your refund has been processed.
Sales items, Demo Models and Items on Discount are not eligible for a return.
Horse Jumps SA will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in the original packaging, and in the condition it was received otherwise you may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and track-able mail service.
This Return & Refund Policy was created by Return Policy Template for https://www.horsejumps.co.za/
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
If you would like to return your order, please send an email to [email protected] with your order number as well as the reason why you would like to return your purchase.
